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What does GDPR mean for Tourism Operators?

Posted by Hannah Wheeldon on Aug 15, 2018 9:22:08 AM

As I’m sure many of you have heard, on May 25th of this year, the EU passed a new privacy law that will provide all EU citizens with more control over their personal data. This new law is called General Data Protection Regulation (GDPR). In this post we break down exactly what the GDPR is, aims to achieve, how it needs to be implemented and what effect this has on tourism operators and specifically customers of Wherewolf.

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Tags: liability waiver, Wherewolf, GDPR

Be Sustainable...Go Digital!

Posted by Hannah Wheeldon on Aug 8, 2018 3:23:00 PM

Did you know?… that 72% of business leaders agree that improving the documentation process increases customer satisfaction. Which means replacing your old fashioned clipboard process, with a custom iPad check-in app provided by Wherewolf, your customers will also have a better experience at your establishment. No brainer right?

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Tags: Waiver, liability waiver, Wherewolf, Sustainable, Digital, Operations

What are the basics of local SEO?

Posted by Hannah Wheeldon on Aug 1, 2018 3:08:00 PM

Now some of you may be lucky enough to have hired a guru who is fluent in digital marketing, in which case, this article may just confirm a job well done, but for those who don’t - we’re trying to help you translate the technical jargon so you can better navigate the online marketing terrain.

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Tags: Wherewolf, Optimise, Tips, Digital, Marketing, SEO

Wherewolf. Waging a War on Waste.

Posted by Hannah Wheeldon on Jul 25, 2018 2:57:00 PM

How resource efficient is your company? How often do you review your waste management structures? Are you still operating the same processes you were back in 2000? If so, it’s likely time you need a review! By effectively implementing new thinking and technologies you can reduce the amount of time and energy wasted and apply this resource elsewhere. Simples.

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Tags: Wherewolf, Optimise, Tips, Operations

Are you optimising your ‘Google My Business’ account?

Posted by Hannah Wheeldon on Jul 18, 2018 3:38:25 PM

For those of you who don’t know, Wherewolf is based in Queenstown, New Zealand, also known as the ‘Adventure Capital of the World’. Staff days out here include screaming in the Fear Factory, drinks in Below Zero temperatures and canyoning across Gibbston Valley. So we like to think we’re pretty aware of the importance your online presence has in overcoming the challenges you may be facing in making sure your business can be found in the crowd, especially in the competitive tourism industry.

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Tags: Wherewolf, Optimise, Google, Tips

Check out this digital waiver and check-in app created for Hang Loose Surf Club in Maui

Posted by James Burnes on Feb 23, 2018 12:10:00 PM

Surfing operators and surf schools are notorius for their focus on eco-friendly business practices, so digital waivers are an easy win to eliminating paper waste and further their sustainable mindfulness. Wherewolf works with surfing operators around the globe to create professionally branded, customized guest check-in apps that include digital waivers and other customer data collection tools.

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Tags: Check-in App Demo

Check-in App Captures the Customer Data Escape Hunt Wants to Make Informed Decisions

Posted by James Burnes on Feb 16, 2018 11:24:00 AM

The Escape Hunt Experience is an international escape room operator with franchises around globe. They have built a reputation as an industry leader with their Game Design Academy and Technology Design Centre offering franchises innovative product ideas and incredible support.

When The Escape Hunt Experience Sydney first started, they used a paper-based registration process that was cumbersome and inefficient. “We couldn’t capture enough of the participant’s information, we didn’t make any use of it once we did, and there was paper everywhere,” said Christal.

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Wherewolf Co-Founder Ben Calder Speaks On Improvement Analysis and Using Data to Grow

Posted by James Burnes on Feb 15, 2018 7:02:00 PM

The Wherewolf team is passionate about leveraging data to make good business decisions - it's the core value of the software we build for adventure tourism operators! Our co-founder and CEO, Ben Calder, was asked to speak at the Crowe Horwath Innovation Warrant of Fitness event today and what better topic that improvement analysis.

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Hot Air Balloon Operator Lifts Guests Off The Group ASAP With Digital Waivers and Check-in

Posted by James Burnes on Jan 26, 2018 11:56:00 AM

With up to 130 people riding with Balloon Aloft each day, the operational workflow has to be managed as precisely as the steerage, as does having the marketing savvy and customer experience to keep customers coming day after day.

Director and pilot Matt Scaife and his team of 43 professionals have achieved this by pairing their decades of ballooning experience with technology to speed up check-in, more effectively target customers, and using data, not opinions, to make strategic decisions. 

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Canadian Rafting Company Gets Guests on the Water Faster with Digital Check-in and Waivers

Posted by James Burnes on Jan 22, 2018 7:54:00 AM

Carmen Narancsik, co-owner of Glacier Raft Company, is passionate about the natural beauty of the land she now calls home, and wants to make sure customers can spend every moment possible in the natural wonders of the river valley. But first, they much check-in, learn safety procedures, and get geared up.

After integrating Wherewolf’s arrival app in 2017, Carmen and her team have been able to ditch “slow and tedious” paper forms and clipboards for iPads; getting their customers out of the office and into their rafting adventure in less time. It’s one more way the Glacier Raft Company team is using technology to get guests on the water faster while freeing up staff to focus on the experience, not administrative tasks.

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Wherewolf Blog.

Here at Wherewolf we pride ourselves on having a thorough understanding of the competitive  ‘Adventure Tourism’ market - especially being based here in Queenstown, the adventure capital of the world! Our team is made up of skydivers, white-water rafters, mountain climbers, digital marketers, project planners, and more. We know the pressure companies are under to make sure their activity is on every travellers ‘must do’ list... just like every other business in the area. So the challenge becomes - how can you stand out?

Now, we’re not pretending to be experts and our word isn't gospel. We’re just taking what we know about the adventure tourism world and sharing our ideas, tips, and industry updates. But the odds are that there's something in here that is going to make a tangible difference in your business, and that's what we're all about.

This blog is presented by Wherewolf, creators of the #1 digital waiver and marketing tool for adventure tourism operators. 

 


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