As I’m sure many of you have heard, on May 25th of this year, the EU passed a new privacy law that will provide all EU citizens with more control over their personal data. This new law is called General Data Protection Regulation (GDPR). In this post we break down exactly what the GDPR is, aims to achieve, how it needs to be implemented and what effect this has on tourism operators and specifically customers of Wherewolf.
Did you know?… that 72% of business leaders agree that improving the documentation process increases customer satisfaction. Which means replacing your old fashioned clipboard process, with a custom iPad check-in app provided by Wherewolf, your customers will also have a better experience at your establishment. No brainer right?
Now some of you may be lucky enough to have hired a guru who is fluent in digital marketing, in which case, this article may just confirm a job well done, but for those who don’t - we’re trying to help you translate the technical jargon so you can better navigate the online marketing terrain.
How resource efficient is your company? How often do you review your waste management structures? Are you still operating the same processes you were back in 2000? If so, it’s likely time you need a review! By effectively implementing new thinking and technologies you can reduce the amount of time and energy wasted and apply this resource elsewhere. Simples.
For those of you who don’t know, Wherewolf is based in Queenstown, New Zealand, also known as the ‘Adventure Capital of the World’. Staff days out here include screaming in the Fear Factory, drinks in Below Zero temperatures and canyoning across Gibbston Valley. So we like to think we’re pretty aware of the importance your online presence has in overcoming the challenges you may be facing in making sure your business can be found in the crowd, especially in the competitive tourism industry.
Surfing operators and surf schools are notorius for their focus on eco-friendly business practices, so digital waivers are an easy win to eliminating paper waste and further their sustainable mindfulness. Wherewolf works with surfing operators around the globe to create professionally branded, customized guest check-in apps that include digital waivers and other customer data collection tools.
Tags: Check-in App Demo
The Escape Hunt Experience is an international escape room operator with franchises around globe. They have built a reputation as an industry leader with their Game Design Academy and Technology Design Centre offering franchises innovative product ideas and incredible support.
When The Escape Hunt Experience Sydney first started, they used a paper-based registration process that was cumbersome and inefficient. “We couldn’t capture enough of the participant’s information, we didn’t make any use of it once we did, and there was paper everywhere,” said Christal.
The Wherewolf team is passionate about leveraging data to make good business decisions - it's the core value of the software we build for adventure tourism operators! Our co-founder and CEO, Ben Calder, was asked to speak at the Crowe Horwath Innovation Warrant of Fitness event today and what better topic that improvement analysis.
With up to 130 people riding with Balloon Aloft each day, the operational workflow has to be managed as precisely as the steerage, as does having the marketing savvy and customer experience to keep customers coming day after day.
Director and pilot Matt Scaife and his team of 43 professionals have achieved this by pairing their decades of ballooning experience with technology to speed up check-in, more effectively target customers, and using data, not opinions, to make strategic decisions.
Carmen Narancsik, co-owner of Glacier Raft Company, is passionate about the natural beauty of the land she now calls home, and wants to make sure customers can spend every moment possible in the natural wonders of the river valley. But first, they much check-in, learn safety procedures, and get geared up.
After integrating Wherewolf’s arrival app in 2017, Carmen and her team have been able to ditch “slow and tedious” paper forms and clipboards for iPads; getting their customers out of the office and into their rafting adventure in less time. It’s one more way the Glacier Raft Company team is using technology to get guests on the water faster while freeing up staff to focus on the experience, not administrative tasks.